At Naturale Parvio, we value your trust and strive to deliver the highest quality skincare products. Please read our updated return and refund policy carefully:

Returns & Refunds:

• No Returns/Exchanges: We do not accept returns or exchanges for products once sold.
• Damaged/Defective Products: If your order arrives damaged or with any issue, you may request a replacement or refund.To be eligible, you must share an unboxing video clearly showing the issue.Claims must be reported within 7 days of delivery.
• Condition for Replacement: Products must remain unused, unopened, and in original packaging until the issue is verified.

Process for Reporting Issues:

• Record and share the unboxing video highlighting the damaged or defective product.
• Send the video and order details to our customer service team at support@naturaleparvio.com or WhatsApp us at +91 8848636182.
• Once verified, we will arrange a replacement shipment or initiate a refund.

Refunds:

• Refunds will be processed within 3-5 business days after approval.
• The time taken for the refund to reflect depends on your bank or payment provider.
• Please ensure correct bank/payment details are provided, as Naturale Parvio is not responsible for errors in customer-provided details.

Cancellations:

• Orders cannot be canceled once they are processed or shipped.

Customer Support:

For any assistance, reach us at:📧 Email: info@naturaleparvio.com📱 WhatsApp/Call: +91 8848636182⏰ Available Monday to Saturday, 10 AM – 7 PM

Kedhar Lifestyle Colective, Door No 7/56, Ayanikattu Zone, Malikampeedika, Kochi, Kerala 683511, India